Inspired by you, created together

How it all started…

Way back in 2008 when we got a call from Sue.  After receiving a flyer from a payroll company (clue: it was from us!) she left a voicemail saying she could use some help. With limited details, other than it being an “HR issue,” Big Fish Terry agreed to come out to Sue’s office and witness the trouble firsthand. It was enough to drive anyone to their wits end! Sue, the executive director in a supported-living agency in Winnipeg, felt she was in a living nightmare. One where she found herself and her team regularly crammed into a run down boardroom every second Saturday afternoon trying to sort through paper timesheets.  Five hundred of them, filled out by their 130 employees, who worked across five different locations last week, marked with calculations and scribbles everywhere!  

A process that ate into the time that could have been spent within the community and caring for others. After seeing the chaos first hand Terry knew there had to be a better way. He left thinking “There has to be some way we can help these people.” 

As time went on and Terry got to know the supported-living sector, he found out there were hundreds of organizations engaged in this same selfless effort – advocating for more inclusive opportunities and full lives for the disability community – and many had the same administrative nightmares as Sue. It became clear that these hard-working agencies deserved a system that was just as brilliant as they are. It was time to build the Inclusion System.

A one-stop software to make scheduling, time tracking, payroll, and HR easier for Community Living agencies across Canada. Our goal was to create an easy to use system with free, live support when our community members needed it the most. Over the last 15 years, we have been lucky to work and learn alongside people like Sue to get the Inclusion System to the place it is now. We know that supported-living organizations are unique, and we are committed to continuously developing our system to make their lives easier.

“We are in awe of the work the Community Living industry does, and feel privileged and grateful that we get the opportunity to make a difference in people’s lives.” (Terry Harrison) 

It’s about the people

Adopting a new software program is hard and time-consuming. There  – we said it! Even more, Inclusion System can involve almost everyone in the entire agency. Even more than that, the learning needed is not one day and done. As time moves along, we keep adding to the system and change is also a constant in agencies. There is always more to learn by more people.

A fun fact – we have had one agency leave us in the last five years.

What does all this mean?  if you choose our software, you are going to get our people too – for a long time! 

So wouldn’t it be great to work with people that are… responsive, caring, patient, expert, creative, generous, engaged, organized, approachable, and fun to work with? 

We are proud of and value the relationships we develop with our customers. 

Team

Nick

Data Whisperer

  • Book Worm
  • All Around Nerd
  • Home Baker

Cherilyn

Pathfinder, Payroll Specialist (PCP)

  • Rescue Dog Mom and Foster
  • Eclectic Crafter
  • Musical Afficionado

Terry 

Big Fish

  • Karaoke Enthusiast
  • Winnipeg Jets Fan (oh the agony!)
  • Equal Rights Advocate

Savindha 

Software Developer

  • Foodie
  • Dog lover
  • Casual Swimmer

Jeff

Feedcounter

  • Pet Lover
  • Music Maker
  • Nature Walker

Darryl 

Biggest Nerd and Executive Officer 

  • Reader of Books
  • Walker/Runner of Many Miles
  • University of YouTube Student

Jason Pott

Pathfinder

  • Football Coach
  • Travel Lover
  • Movie Fan

Leanne

Head of Geek Processes

  • Mom
  • Book Worm
  • Nature Enthusiast

Natalie 

Pathfinder

  • Sweet Tooth
  • Experienced Sleepaholic
  • Car-free Walker

Ann 

Shape Shifter 

  • Photographer
  • Cat Purrrson
  • Lifelong Learner

Becky 

Pathfinder

  • Quirky Bird
  • Lover of Life
  • Your Next BFF

Luisa

Storyteller

  • Cat Lover
  • Amateur Runner
  • The Office Fan

Karishma

Pathfinder

  • Part-time Make Up Artist
  • Movie Buff
  • Astrology Believer

Aileen

Head of People & Culture

  • Cat Whisperer
  • Chocolate Lover
  • Love and Care Cultivator

Kevin 

Head of Customer Support 

  • Pet Lover
  • Outdoor Enthusiast
  • Music Buff

Emily

Vibe Guide

  • Mental Health Advocate
  • Board Game Geek
  • Amateur Violinist

Jodi 

Super Synegizer

  • A Human – Being
  • Lover of horizontal life pauses (naps)
  • Irrational fear of the Garbage Disposal

Zen

Feedcounter

  • Plant-a-holic
  • Midnight Thinker
  • Sunset Chaser

Peregrin

Head of Special Ops

  • Dad Geek
  • Cyclist
  • Cat and Dog Lover

John

Head of the Geeks

  • Winter Lover!
  • DIY’er
  • Amateur Pianist

Rey

Software Archaeologist

  • Adventurer
  • Wood Worker
  • DIY’er

Hiyasmin

Pathfinder

  • Avid Reader
  • Queen of Clean
  • Piano Player

Francis 

Full Stack Developer

  • Physics and Astronomy Aficionado
  • Book Worm
  • Manchester United Fan

Sara 

Workflow Wiz

  • Book Worm
  • Dim Sum Enthusiast
  • Fantasy Football Champion

Niharika

Storyteller

  • Passionate About Pups
  • Culinary Adventurer
  • Wine Explorer

Lianne

Pathfinder

  • Comedy and Live Theatre Fan
  • Summer Lover
  • Foodie

Raissa

Customer Care Maestro

  • Sporadic Poet/Writer
  • Happy Helper
  • 90’s Music Fan

Aminat

Data Whisperer

  • Seeing Life Through Numbers and Patterns
  • Adventurous Soul
  • Lover of Travel

Ronan 

System Quality Lead

  • Wanderlust
  • Movie and TV Enthusiast
  • Technology Tinkerer

Wilfredo 

Full Stack Developer

  • Debugger
  • Casual Gamer
  • Entry Level Musician

Natalie 

Pathfinder

  • Road Tripper
  • At Home Rock Star
  • Caring Mother

Chelsey

Pathfinder

  • Proud Auntie
  • Health Driven Chef
  • Disability Advocate

Matthew 

Front-End Jedi

  • Coding Mentor
  • Game Design Nerd
  • Coffee Lover

Hailie

Head Storyteller

  • The Spice Girls number 1 fan
  • Cold water swimmer
  • A Legend

Peter 

Pathfinder

  • Part-time Photographer
  • Super Organizer
  • Apple Genius

Moses

Pathfinder

  • Podcast and Music Follower
  • Sports Enthusiast
  • Curious Cat

Elizabeth

Pathfinder

  • Book Enthusiast
  • Handcrafted Creator
  • Academic

Feyi

Pathfinder

  • Dog Person
  • Puff Puff Connoisseur
  • Rom-Com to Action Movie Lover

Folake

Pathfinder

  • Badminton Player
  • Christian Music Connoisseur
  • Gourmet Cook

Have more questions? Visit our FAQ page to learn more!

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